Reference

Read These Terms Before You Open an Account

These terms set out how your azzura77 account works — what we commit to, what you agree to, and how payments through DANA, OVO, or GoPay are handled. Access is available only where local law in Indonesia permits, so read this before you start.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useSubject to local law and eligible regionsUpdated when rules changeContact support with any question
azzura77 Read These Terms Before You Open an Account
HOW WE HANDLE THIS

Account Security and How We Manage Your Data

These terms exist to protect both sides. Here is how we handle the practical side — data storage, account security, and what happens when you need to make changes to your account details or request a review of a decision we have made.

Data Retention

We hold account data for as long as your account is active and for a period after closure, as required by applicable rules. You can request a summary of what we hold by contacting support.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact us immediately — we can lock the account within minutes from our side.

Cookies and Session Tracking

We use session cookies to keep your lobby position and wallet state intact across mobile and desktop. You can manage cookie preferences in your browser, but disabling them may affect account features.

Requesting Changes

To update your registered name, phone number, or linked e-wallet — including GoPay or DANA — submit a request through live chat with your account ID and a valid ID document for verification.

TERMS HELP DESK

Reach Us When Terms Need Clarifying

If anything in these terms is unclear — whether it's about your account status, a wallet transaction through OVO or GoPay, or a suspension notice — our support team can walk you through it. Reach us through live chat, email, or WhatsApp. We respond in English and can handle account-specific queries with your registered details on hand.

Team online

Live Chat

Open the chat window from any page on azzura77. Share your account ID and describe the terms question — we'll check your account and respond directly.

Email Support

Send your query to our support address with your registered email in the subject line. Useful for detailed terms disputes or withdrawal hold questions.

WhatsApp

For quick terms questions — especially around DANA or OVO wallet mismatches — WhatsApp is the fastest path to a human response from our Indonesia team.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice — covering wallets, account access, changes to the rules, and what to do if something goes wrong.

No. Your e-wallet must be registered in your own name. Deposits from a wallet registered to someone else will be flagged, and withdrawals will not be processed until the name matches your account.

Changes take effect from the date they are published. Completed transactions are not affected. You can withdraw your balance at any time under the rules that applied when those funds were deposited.

Eligibility depends on local law. We cannot confirm eligibility on behalf of every region. It is your responsibility to verify that accessing this platform is permitted where you are located.

We suspend accounts when a terms breach is detected. Except in cases of fraud, we notify you through your registered contact first. Use live chat or email to request a review of the decision.

Contact support via live chat or email with your account ID. We will confirm your identity and provide a summary of account data held, in line with applicable data rules for your region.

Yes. Your GoPay account name must match your azzura77 registered name exactly. Withdrawals to mismatched wallet accounts are held until identity is verified — that check is part of these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.